Outbound Call Centre Services: Improve Customer Experience and Drive Sales
BDM Talk are an accomplished outbound customer contact service provider with experience across different industry sectors.
We have 18 years’ experience of helping clients grow with our contact centre services.
Effective and quality lead generation. Our call centre agents have a track record of delivering above average ROIs on outbound prospecting campaigns.
Our agents will treat your data with respect, never being overzealous, always respectful – we work with you to create campaigns that produce results.
Understanding Our Outbound Call Centre Services
Our outbound call centre services utilise our professional agents to initiate calls to your customers or prospects to achieve specific, pre-defined business objectives.
- Outbound Customer Contact Services for your business:
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Customer
Surveys
Our customer surveys are designed to gather opinions, feedback, and insights from your customers about their experiences with your products, services, or interactions.
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Sales
Prospecting
We can help to create a pipeline of potential customers who have expressed interest or have the characteristics that make them likely to buy from your company.
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CSI
Calls
Our CSI calls are a commonly used for collecting customer feedback in various industries, including retail, hospitality, healthcare, and customer service.
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Lost Sales
Analysis
We can help you to identify and address the factors that led to lost sales, ultimately improving sales performance and increasing revenue for your business.
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Follow-up
Calling
Our agents can proactively contact individuals or organisations to check in, provide updates, or gather information after an initial interaction or event.
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Appointment
Scheduling
We can take care of appointment scheduling for a range of purposes including healthcare, business, education, and personal services.
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Data
Cleansing
We can clean and format all of your business contact data to maximise the quality of your data protection and GDPR.
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Market
Research
We use market research to gain a comprehensive understanding of a specific market or industry to support your wider business decisions.
Your Path to Exceptional Outsourced Customer Services Begins Here
Ready to take your customer services to the next level? Contact BDM Talk today to explore how our outsourced customer support solutions can benefit your business. Let us help you unlock the potential for exceptional customer experiences, greater customer satisfaction, and lasting customer relationships. With BDM Talk, success is just a call away!
Frequently Asked Questions
We offer a wide range of call centre services, including inbound and outbound call management, customer support, sales, order processing, and issue resolution.
Call centre services can elevate customer satisfaction, streamline operations, enhance customer relationships, and proactively address issues, ultimately contributing to business success.
Yes, we can seamlessly integrate our call centre services with your existing systems to ensure a smooth and efficient operation.
We have robust data security measures in place and strictly adhere to all relevant regulations to ensure data security and compliance.
Our years of experience, comprehensive services, focus on customer relationships, efficient data management and cost-effective solutions make us a standout choice for call centre services.
