Inbound Call Centre Services: Always Available For Your Customer Communication
BDM Talk offers tailored inbound call centre services which can be scaled to suit your business requirements.
Judging the level of demand your business has to cope with inbound calls is always difficult. Depending on the line of business you are in, that demand can vary greatly, even on a day-to-day basis.
BDM Talk can offer your business reliable inbound call handling, we provide a team of experts to handle your customer’s inbound enquiries. Our flexible customer contact service provides you with the ability to scale up your operation when required. This can be done through omnichannel routing, including telephony and digital channels.
Outsourcing your inbound call requirements to BDM Talk enables your business to keep your fixed costs as low as possible, yet still provide the capacity and the level of customer service quality you require. This then enables you to focus on the core functions, leading to better productivity and increased revenue.
General
Enquiries
If your business is experiencing increased call volumes or outgrowing your current customer service team, BDM Talk can provide fully trained agents to manage your calls.
Income
Generation
Our team are an extension of your business and as such understand your commercial goals for income generation. All agents are managed through KPI’s which are aligned to your business & growth strategies.
Direct Response Campaigns
BDM Talk support your current sales and marketing campaigns. Our agents answer your customer queries or responses quickly and efficiently. We report fully and share the findings ensuring a good return on your campaigns and investment.
Live Chat
Management
Our chat agents actively monitor and respond to your customers’ enquiries as they come in. Furthermore, they liaise directly with your sales and service teams to notify them of hot qualified prospects, take bookings and handle any queries.
Understanding Our Inbound Call Centre Services
Our inbound call centre is a specialised service centre that handles incoming calls from our client’s customers. These calls can encompass a wide range of enquiries, including technical support, customer service, and general information requests.
- Types of Calls Handled
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Customer
Support
We provide assistance and solutions to your customer issues.
-
Technical
Support
We can offer assistance for products or services.
- Income Generation
We help to drive revenue from your campaigns.
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Order
Processing
We offer assistance with orders and purchases.
- Appointment Setting
We can help you to make appointments with your customers.
How can BDM Talk's Inbound Call Centre Services help your business grow?
Exceptional Customer Support
Seamless Technical Support
Tailored Solutions
Your Path to Exceptional Outsourced Customer Services Begins Here
Ready to take your customer services to the next level? Contact BDM Talk today to explore how our outsourced customer support solutions can benefit your business. Let us help you unlock the potential for exceptional customer experiences, greater customer satisfaction, and lasting customer relationships. With BDM Talk, success is just a call away!
Frequently Asked Questions
Our inbound call centre services can handle a wide range of customer interactions, including customer support, technical support, order processing, and general enquiries.
Inbound call centre services can enhance your business by providing efficient, real-time support to your customers, improving their overall experience and satisfaction.
Our tech support teams are highly trained and experienced in handling technical enquiries. We follow proven troubleshooting processes to resolve technical issues efficiently.
